Refund and Returns Policy

At Dream LogicX, we strive to provide the best possible services to our clients. However, we understand that there may be instances where refunds or adjustments are necessary. Please read our refund and return policy carefully before availing of any service.

1. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • The service provided does not match the agreed deliverables as mentioned in the contract.
  • The project is canceled by the client before the commencement of work.
  • Technical errors or failures caused due to negligence on our end.

2. Non-Refundable Services

The following services are non-refundable:

  • Services already completed and delivered as per the agreed scope of work.
  • Customized services that involve specific client requirements.
  • Any third-party costs incurred (e.g., hosting, domain registration, software licenses).

3. Refund Request Process

To request a refund:

  1. Contact our support team at support@dreamlogicx.com with your invoice number and the reason for the refund.
  2. Our team will review your request and get back to you within 7 business days.
  3. If approved, refunds will be processed within 14 business days via the original payment method.

4. Revisions and Rectifications

Before issuing a refund, we may offer to revise or rectify the service to meet your expectations. Clients are encouraged to communicate their concerns clearly to resolve any issues.

5. Return Policy for Digital Products

As we deal primarily in services and digital products, returns are not applicable. However, issues related to digital products will be resolved to ensure customer satisfaction.

6. Cancellation Policy

  • Clients may cancel a service before the work has started. In such cases, a partial refund may be provided after deducting administrative fees or expenses incurred.
  • Cancellation requests must be made in writing to support@dreamlogicx.com.

7. Exceptions

Refunds and cancellations are not applicable if:

  • The delay or issue arises due to incomplete information or delays from the client’s side.
  • The client changes the project scope after work has commenced.

8. Contact Us

If you have any questions regarding this policy, feel free to reach out to us:

We value your trust and strive to provide a seamless experience at Dream LogicX. Thank you for choosing us for your business needs!

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